Terms of Services

Last Updated: 14th September 2023

Bumi Genomics Innovation Terms of Services

  1. Introduction 

Terms and Conditions (“Terms”)

Our Terms and Conditions were last updated on 14.09.2023.

Please read these terms and conditions carefully before using our Services.

This website is operated by Bumi Genomics Innovation. The terms “we”, “us” and “our” refer to Bumi Genomics Innovation. The use of our website is subjected to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our websites. Please review the Terms carefully. The Terms apply to all users of our websites, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. IF you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website, use any of our website’s service or place an order on our website.

     2. Term of Use

  • Any Product or Service offered by Bumi Genomics Innovation are for screening purpose and do not provide diagnosis or treatment, unless stated otherwise.
  • A positive test result from the ordered Product or Service does not represent the final diagnosis. You are advice to seek consultation with a professional doctor or genetic counsellor for further diagnosis is recommended.
  • A negative test result from the ordered Product or Service cannot completely exclude the possibility of the disease due to individual differences among subjects and technical limitations.
  • The results from the Product or Service are for informational use and therefore false positive and false negative results cannot be excluded.
  • Test results are specific to the tested sample and should be always be interpreted by a qualified professional in the context of clinical and familial data.
  • Bumi Genomics Innovation is not responsible for the discontinuation of the ordered Product or Service and the inaccurate results due to incorrect information provided or other misleading factors.

      3. Payment, Cancellation, Refund and Sampling Kit Replacement

  • A full payment has to be made to Bumi Genomics Innovation before Product or Service is delivered to you. Different payment options available on Bumi Genomics Innovation official website for ordering the Service.
  • You may request on cancellations on the ordered Product or Service by sending the request email to [email protected]. However, strictly no refund if the ordered Product or Service has been shipped or is ongoing.
  • You must provide the order number to Bumi Genomics Innovation’s customer service representative upon requesting refund for order cancellation.
  • Your refund will be credited to your bank account used for purchasing the Product or Service. Please provide us bank account to credit to if other payment method is used. Please allow a reasonable time for the credit to reach you.
  • Should you require a replacement sampling kit for any ordered Product or Service, you can send a request email to [email protected] along with your order number. You will be charged for each replacement sampling kit requested.

      4. Order Processing, Shipment and Delivery

  • Your order for the Product or Service will be processed once Bumi Genomics Innovation receive full payment from you. You will receive an order confirmation via email ([email protected]) or WhatsApp once full payment is received by Bumi Genomics Innovation.
  • Products will be shipped to you within 3-7 working days after payment received.
  • Orders placed on the weekend or public holiday will only be processed on the next working day.
  • For any Product or Service involves sample return for testing purpose, sample must be returned within the number of days as specified by Bumi Genomics Innovation. This is to ensure sample is at optimal condition to conduct test for the ordered Product or Service. Bumi Genomics Innovation will not be responsible for an error for test results that occur due to delay in sample return to Bumi Genomics Innovation, and resampling may be required in this case.
  • Bumi Genomics Innovation shall not be held accountable for any delay, damage or loss occurred onto the sampling kit or return sampled sample during the shipping process by third party courier company.

      5. Change to Agreement 

We may make changes to these Terms (including any additional terms and conditions incorporated by reference herein) from time to time. We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We may alter or vary Terms and Conditions at any time without notice to you.

If a revision is material, We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. You will be notified of such changes by any reasonable means, including notice by email on the revised Terms on the service provided. By continuing to access or use Our Service after those revisions become effective, You are agreed to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

      6. User Guideline 

When using our website, you agree to use the website only for lawful purposes and in a manner that does not violate any applicable laws or regulations. You agree not to engage in any harmful or disruptive behavior on the website, including but not limited to harassment, hate speech, or unauthorized access to other user’s account. We reserve the right to suspend or terminate user accounts for violations of the User Guidelines or any other reason deemed necessary by Us.

You will be responsible for maintaining the security of your accounts and not sharing your login credentials and it is encouraged to report any violations of the User Guidelines or any abusive behavior you encounter on the websites. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we shall not be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or place an order from the Website.

      7. Copyright and Intellectual Property 

All trademarks, service marks, trade names, trade dress and related intellectual property rights in the Services are and will remain the exclusive property of the Bumi Genomics, or our licensors or licensees. Except as expressly provided in these Terms of Use, you may not copy, display, distribute, transmit, transfer, link to, reproduce, license, frame, alter, create derivative works of, reverse engineer, or republish all or any portion of the Site for any commercial or public purpose without Bumi Genomics’s written consent. You may, however, view information available on the Site for your informational purposes only. You may download from the Site materials, except for software or source code, but only for your personal or internal business purposes only. You acknowledge and agree that you do not acquire any ownership rights of any kind by downloading materials from the Sites.  

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

      8. Governing Laws

These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of Malaysia. The parties hereto submit to the exclusive jurisdiction of the courts of Malaysia.

      9. Limitation of Liability 

You assume all responsibility and risk with respect to you use of our website, which is provided “as is” without warranties, representations or conditions of any kind, wither express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials. Functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or it’s functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with you use of our website. We will not be liable for any damages of any kind related to the use of our websites.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees by liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.